Service Technician
Jamestown
Service Technician
Full Time • Jamestown
Benefits:
- Matching Simple IRA
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Are you looking for a new opportunity with a growing company? Come join the Zagers Pool & Spa team! We are looking for an experienced Service Technician with great customer service skills.
We have an immediate opening for a Service Technician. This is a full time position M-F with an occasional “on call” rotation. We are seeking candidates who have at least 2 years of industry experience, are mechanically inclined, enjoys working outside and is willing to learn. Candidates will have a neat, clean appearance and will able to communicate effectively with customers and service team.
Zager's Pool and Spa is an industry leader who has been operating in West Michigan for 60 years! With 4 retail locations, a growing service department and in-ground pool installation division Zagers provides opportunities for growth. Zagers offers a fun, fast paced team environment and a competitive benefit package including medical, dental, vision, retirement and PTO. If you would like to join our growing team please submit your resume.
Responsibilities:
- Repair Pool and Spa equipment at the customers home
- Open and Close Pools & Spas
- Pool & Spa Maintenance
- Punctual and dependable, arrive at job site at schedules time and location as dispatched
- Relocate from one job site to another as dispatched during the workday
- Communicate with dispatcher when arriving and leaving job sites
- Complete service work orders accurately and timely
- Communicate with customer courteously and effectively
- On call status for emergency service as required
- Work as a member of the Service Team
Qualifications:
- At least 2 years of pool or spa technician experience
- Willingness to invest time in training seminars and classes
- Willingness to become a Certified Technician
- Basic knowledge of service tools and testing devices
- Operate power and hand tools safely
- Willingness to develop customer service skills
- Mechanical aptitude
- Effective verbal and written communication skills
- Willing to work outside in all types of weather
- Valid drivers license with a clean driving record
- Neat and clean appearance
Full time position hourly rate based on experience.
Great benefits – medical, dental, vision, life and Simple IRA with a match
Company uniform and training
Background check required
High School Graduate
Compensation: $20.00 - $30.00 per hour
About Us
Zagers Pool & Spa operates four retail stores in the West Michigan area. We are committed to providing each and every customer an opportunity to VACATION IN THEIR OWN BACK YARD.
ZAGERS’ CORE VALUES
Core Value #1: Acts with Integrity
At Zagers, our specialty stores thrive on building trusted relationships in the community. We do this by being the neighborhood expert that customers can count on for honest advice. We know that we may not always know the answers, and that’s okay too. “I don’t know, but I will find the answer for you” is better than guessing and giving misinformation. We are always eager to find solutions for water issues and make product recommendations based on what is best for the customer, not the bottom line. We understand that our reputation and good word of mouth will allow us to prosper long term.
Core Value #2: Looks & Acts Professional
When we look good, we feel good. We are selling backyard family fun so there is no need to be stuffy, but we do know that tucking in our shirts and being ‘put together’ impacts how we feel about ourselves and how we interact with our customers. We always look and act the part and our pride and passion for Zagers shows through. This also means we have a passion for continuously learning new products, attaining new skills, and taking on new responsibilities that may make us uncomfortable. In order for Zagers to grow, we must be willing to challenge ourselves.
Core Value #3: Services the Customer Above All Else
Anyone can quickly search and buy items online so when a customer walks in our store we want them to be treated like gold so that it doesn’t even cross their mind. We hear all the time that customers would rather support small business than have the giants take over. Great customer service is our best weapon that will keep customers returning and our doors open. This means we greet customers with a smile, escort them to what they need, answer questions eagerly, and speak highly of all staff and departments. If a customer is directed to another dept or team member, we follow through and communicate next steps and resolution with all staff involved with the interaction. If a quote is promised to a customer in 2 hours, we make every effort to send it in 1. If we say we will be at a customer’s house in 2 hours and we are unexpectedly delayed, we call and reset expectations.
Core Value #4: Works as a Team
The only way we win is if EVERYONE works together. We are a supportive work family. We lift up those who fall down, celebrate milestones, and are eager to help. We don’t let things fester. When there are disagreements, we have the courage to hash out a resolution. There are times when we must do things we don’t want to do. Regardless, there is no complaint department. If an issue is raised, we come prepared with possible solutions. Everyone works together to take care of one thing, the customer. It doesn’t matter who is “supposed” to do what. Our busy season is much like a boat in a storm, making cooperation and reliability very important. It’s an “all hands-on deck” kind of spirit from the first pool opening to the last pool closing. And with the Zagers Team you are guaranteed a lot of laughter and fun along the way.
At Zagers, our specialty stores thrive on building trusted relationships in the community. We do this by being the neighborhood expert that customers can count on for honest advice. We know that we may not always know the answers, and that’s okay too. “I don’t know, but I will find the answer for you” is better than guessing and giving misinformation. We are always eager to find solutions for water issues and make product recommendations based on what is best for the customer, not the bottom line. We understand that our reputation and good word of mouth will allow us to prosper long term.
Core Value #2: Looks & Acts Professional
When we look good, we feel good. We are selling backyard family fun so there is no need to be stuffy, but we do know that tucking in our shirts and being ‘put together’ impacts how we feel about ourselves and how we interact with our customers. We always look and act the part and our pride and passion for Zagers shows through. This also means we have a passion for continuously learning new products, attaining new skills, and taking on new responsibilities that may make us uncomfortable. In order for Zagers to grow, we must be willing to challenge ourselves.
Core Value #3: Services the Customer Above All Else
Anyone can quickly search and buy items online so when a customer walks in our store we want them to be treated like gold so that it doesn’t even cross their mind. We hear all the time that customers would rather support small business than have the giants take over. Great customer service is our best weapon that will keep customers returning and our doors open. This means we greet customers with a smile, escort them to what they need, answer questions eagerly, and speak highly of all staff and departments. If a customer is directed to another dept or team member, we follow through and communicate next steps and resolution with all staff involved with the interaction. If a quote is promised to a customer in 2 hours, we make every effort to send it in 1. If we say we will be at a customer’s house in 2 hours and we are unexpectedly delayed, we call and reset expectations.
Core Value #4: Works as a Team
The only way we win is if EVERYONE works together. We are a supportive work family. We lift up those who fall down, celebrate milestones, and are eager to help. We don’t let things fester. When there are disagreements, we have the courage to hash out a resolution. There are times when we must do things we don’t want to do. Regardless, there is no complaint department. If an issue is raised, we come prepared with possible solutions. Everyone works together to take care of one thing, the customer. It doesn’t matter who is “supposed” to do what. Our busy season is much like a boat in a storm, making cooperation and reliability very important. It’s an “all hands-on deck” kind of spirit from the first pool opening to the last pool closing. And with the Zagers Team you are guaranteed a lot of laughter and fun along the way.
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Fun Company Outings
Employee Discount
Competitive Compensation
Health, Vision, Dental & Life Insurance